Booking Conditions

How to make Reservation-Terms and Conditions
Making travel reservations through  Asia Pacific Travel Co., ltd.  (Vietnam) is secure and guaranteed. In most of the cases, advance payment by credit card or bank transfer is required.
The Charge on your card will appear as Pacific Travel (Vietnam)
Your use of this Web site is expressly conditioned on your acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions, you should not use this site.
1. How to make reservations
The reservation should be sent by fax, mail, or e-mail to:
Head Office in Hanoi Capital Vietnam :
Asia Pacific Travel
Address: 51A Nguyen Khac Hieu St, Ba Dinh Dist - Ha Noi - VietNam
Tel : (84.24) 37568868 - 38364212
Fax : (84.24) 37567862
Hotline : + 84.9.1 3224473
Email :  or
Office in Danang city - Vietnam :
Add : 69 Pham Ngoc Thach Str,HaiChau Dist, Danang, Vietnam
Tel: (84.236) 6 286 088
Office in Hochiminh city - Vietnam :
Adventure tours in Hochiminh city
Address : Suite 403, Floor 4th, 134 Cao Thắng, District 3, Hochiminh, Vietnam
Telephone: ( 84.28 ) 62729925

The reservation is valid only if you have received a confirmation of Asia Pacific Travel upon your payment of deposit.

2. Confirmation
Asia Pacific Travel will confirm the tour booking by email or fax stating the specifications which are to be fullfilled relevant requirements of the participants, meanwhile, any failure in the fulfillment of the requirements. Tour participants must be required to reconfirm his/her reservation on the final arrangement which considered a contract between two parties.
3. Cancellation and Cancellation fees
Notification of cancellation made by tour participant in writing: email or fax and must be received by Asia Pacific Travel.

FIT Cancellation:
- More than 31 days before departure: no cancellation charge
- Between 31– 8 days before departure: 25% charge of the total tour cost.
- Between 7 – no show on the day of departure: 100%  charge of the total tour cost.
GIT Cancellation:
- More than 61 days before departure: 25% cancellation charge
- Between 61 – 31 days before departure: 50% charge of the total tour cost.
- Between 30 – 15 days  before departure: 100%  charge of the total tour cost.
No refund or reduction will be made to any member of GROUP/F.I.T who breaks the journey from the itinerary or any part of the itinerary in Vietnam.

4. Deposits
A deposit of  30 % of the tour price is required  when you confirm your booking. Deposit should be made by credit card or bank transfer to the bank account of - ASIA PACIFIC TRAVEL Co ltd.

5. Payments
5.1. For secure payment online through ( Vietnamese secure payment system with exchange fees:
3% for Visa/ Master card, 
4% for Amex/ JCB card, 
1% for Domestic card 
Please fill in the form below :
Customer name*
Phone number*
Receiver address
Once receiving your information, we will send you a secure link for payment online.
Note: (*) means necessary information.

5.2. For bank transfer (If you are in Vietnam, Bank transfer is more convenient)
Beneficiary name: Asia Pacific Travel Co., ltd.
Beneficiary address: 66 Hang Than st, Ba Dinh Dist, Hanoi, Vietnam
Beneficiary Account number: 0021.370.748.008 (USD)
Bank name: Joint Stock Commercial Bank for Foreign Trade of Vietnam - Thang Long Branch
Bank Address: 98 Hoang Quoc Viet st, Cau Giay Dist, Ha Noi, Vietnam
Swift code or Bank code for transfer: B F T V V N V X 0 4 9
Note: bank fees is on your side (Please choose OUR fees and take note "NO DEDUCTION" or "FULL VALUE")
5.3. For paying by credit card, please fill in the form below, fax or email to us ( this is the better way for payment)
Fax number: (+0084.24) 3756 7862 International
exchange fee:
2% for Visa/ Master card, 
3% for Amex/ JCB card, 
free for Domestic card)

5.4. Money Transfer
Payment by money transfer service of Western Union You can choose many of bank agents of Western Union in your country or do it online to transfer money to our company. Please follow the guide of After that, please send us the bank code of this transaction by fax/ mail, then if it is approved, we will send you the confirmation. (Bank charge may apply. This, if any, will be settled by client)

6. Liability
ASIA PACIFIC TRAVEL is committed to doing it's utmost to provide the services to the best of it's capacity and upon the satisfaction of it's clients. It's the understanding of the concerned parties that we acts as an intermediary between the clients and airlines, hotels, transport operators and other contractors providing the services to it's clients.
ASIA PACIFIC TRAVEL will in no event be liable to the clients, by reason of breach of services or unsatisfactory services provided to the clients by third parties or by way of indemnity or in tort or otherwise, for any loss, injury, damage, delay and change in schedule or other adverse events, which are beyond the control of ASIA PACIFIC TRAVEL and /or sustained by an act or default of any person or company providing the services to the clients. The clients warrant that AASIA PACIFIC TRAVEL will not be responsible and/or liable for any additional expense and/or damage incurred due to any delay, accidents, natural disasters, political changes or social unrests.
7. Force-Major
The parties are exempt from obligations under this contract and do not bear the obligations towards each other on occurrence of Force – Major circumstances, such as:
1) floods, earthquakes, tsunamis, epidemics and other natural phenomena;
2) fires, explosions, failure or damage to vehicles;
3) Strikes, sabotage, local conflicts and other unforeseen situations which directly affect the execution under the given contract;
4) announced or unannounced war, revolution, mass disorders, terrorist acts;
5) lawful or illegal actions by organs of state or management of their structural divisions. The party, which is unable to perform any of the undertaken obligations due to Force - Major circumstances, is obliged to notify the other Party, in writing, at the time of the commencement as well as the end of such given circumstances.
8. Claims
All disputes, claims and litigation regarding the services will first be settled by way of negotiations and mutual understanding. In the event such negotiations and mutual understanding fail. The disputes, claims and litigation will be finally settled by arbitration of the Vietnam International Arbitration Centre (VIAC) at the Chamber of Commerce and Industry of the Socialist Republic of Vietnam. All claims must be submitted in writing within 30 days after the end of the services.
9. Insurance
Upon request. Insurance fee is 1.5USD per day per person, covered with accident insurance up to 10000 USD ( Ten thousand US Dollars) by Vietnam Insurance Company “BaoViet”.

General Director:
Mr.Nguyen Giang Nam

Hanoi City Office
Asia Pacifc Travel - Vietnam Hotels Reservation
Add : 51A Nguyen Khac Hieu Str, Ba Dinh Dist, Hanoi, Vietnam
Tel: (84.24)3 8 364212 -3 7568868 - Fax : (84.24) 37567862
Email :  or 
Danang City Office
Asia Pacifc Travel
Add : 69 Pham Ngoc Thach Str,HaiChau Dist, Danang, Vietnam
Tel: (84.236) 6 286 088
Ho Chi Minh City Office
Asia Pacific Travel
Add : Suite 403, Floor 4th, 134 Cao Thắng, District 3, Hochiminh, Vietnam
Tel: (84.28)3 8 334 083 - Fax : (84.24)3 7567862 / (84 28) 3 8 334 083
Cell phone : 84.9.5 3335548

Business hours: 8:00 - 18:00 ( Monday - Saturday )
8:00 - 17:00 ( Sunday ) - Please contact Tel:(+ 84.4)3 7152327 or 38364212
International tour operator license: 0336 VNAT
SMS Message: +84 9 1 3 224473
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